Privacy Policy

Effective Date: 24 July 2026

1. Our Commitment to Privacy

Sashua Benay (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in a transparent, respectful and secure manner.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, enquire about our services, participate in coaching, workshops, retreats, speaking engagements, online programs or other services, or otherwise interact with us.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

By using our website or providing your personal information, you acknowledge that your information will be handled in accordance with this Privacy Policy.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

your name;
email address;
telephone number;
postal or residential address (where required);
business name and Australian Business Number (ABN), where applicable;
payment and transaction information (payments are processed securely through third-party payment providers and we do not store your full credit card details);
information you provide when completing enquiry forms, registration forms, questionnaires or applications;
information relevant to your participation in coaching, workshops, retreats or events, including dietary requirements, accessibility requirements, emergency contact details and health information you choose to provide;
records of communications between you and us, including emails, messages and enquiries; and
information about your use of our website, including technical information collected through cookies and analytics tools.

Where we collect health or other sensitive information, we will only do so with your consent or where otherwise permitted or required by law.

3. How We Collect Your Personal Information

We collect personal information in a number of ways, including when you:

visit our website;
submit an enquiry or contact us;
book a coaching session, workshop, retreat, speaking engagement or event;
register for an online or in-person program;
subscribe to our email newsletter or download a resource;
complete questionnaires, registration forms or surveys;
communicate with us by email, phone, social media or other electronic means;
make a payment for our services; or
otherwise provide information to us directly.

We may also collect personal information from third parties where you have authorised this, where it is reasonably necessary to provide our services, or where permitted by law.

We take reasonable steps to ensure personal information is collected by lawful and fair means.

4. Why We Collect Your Personal Information

We collect, use and hold your personal information so we can:

provide coaching, mentoring, workshops, retreats, speaking engagements and other services;
process registrations, bookings and payments;
communicate with you about your enquiries, bookings and our services;
personalise and deliver our programs and events;
accommodate reasonable dietary, accessibility or other disclosed requirements where possible;
provide customer support and respond to questions or feedback;
improve our website, services and customer experience;
send newsletters, updates, invitations and marketing communications where you have consented or where permitted by law;
comply with our legal and regulatory obligations; and
protect our legal rights and the security of our business.

We will only use your personal information for the purposes for which it was collected or for related purposes that you would reasonably expect, unless otherwise required or permitted by law or with your consent.

5. Disclosure of Personal Information

We may disclose your personal information where reasonably necessary to operate our business and provide our services. This may include sharing information with:

payment processing providers;
event venues, caterers and accommodation providers (where relevant to your booking);
event co-hosts, facilitators or contractors involved in delivering a service or event;
technology and software providers that support our business operations;
professional advisers, including accountants, legal advisers and insurers;
government authorities or regulatory bodies where required or authorised by law; and
other parties where you have provided your consent.

We do not sell or rent your personal information to third parties.

Where personal information is disclosed to third-party service providers, we take reasonable steps to ensure they handle your information appropriately and in accordance with applicable privacy obligations.

6. Email Marketing and Communications

If you subscribe to our newsletter, download a resource, register for an event, enquire about our services or become a client, we may send you emails relating to your enquiry, booking, services or other information that may be of interest to you.

Where required by law, marketing communications will only be sent with your consent or where otherwise permitted under applicable legislation.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Opting out of marketing communications will not affect our ability to send you important administrative communications relating to your bookings, purchases or services.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies are small text files stored on your device that allow certain website functions to operate and help us analyse website traffic and performance.

Information collected through cookies and analytics tools may include:

your IP address;
browser type and device information;
pages visited;
time spent on our website;
referring websites; and
general usage patterns.

This information is generally used in an aggregated form and does not usually identify you personally.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

8. Storage and Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically using secure systems and, where applicable, in hard copy records.

While we use reasonable safeguards to protect your information, no method of transmitting information over the internet or storing electronic data is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or from our website or other electronic services.

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes or enforce our agreements. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it where permitted by law.

9. Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you or request that we correct any information that is inaccurate, incomplete or out of date.

We will respond to your request within a reasonable time and, where required by law, provide access to your personal information unless an exception under the Privacy Act 1988 (Cth) applies.

If we refuse a request to access or correct personal information, we will explain the reasons for the refusal and advise you of any available options to make a complaint or seek a review of the decision.

To request access to or correction of your personal information, please contact us using the details provided at the end of this Privacy Policy.

10. Overseas Disclosure of Personal Information

Some of the third-party service providers we use to operate our business may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure that your personal information is handled in a manner that is consistent with Australian privacy laws.

By providing your personal information, you acknowledge that it may be disclosed to overseas service providers where reasonably necessary to deliver our services or operate our business.

11. Third-Party Websites

Our website may contain links to third-party websites or services for your convenience.

We are not responsible for the privacy practices, content or security of those third-party websites. We encourage you to read the privacy policies of any external websites you visit before providing your personal information.

This Privacy Policy applies only to personal information collected by or on behalf of Sashua Benay.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal obligations.

The most current version will always be published on our website and will include the Effective Date shown at the beginning of this Privacy Policy.

By continuing to use our website or services after an updated Privacy Policy is published, you acknowledge the updated policy will apply to your ongoing interactions with us.

13. Contact Us and Privacy Complaints

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact:

Sashua Benay
ABN: 39 203 153 033
Lardner, Victoria, Australia
Email: sashua@sashuabenay.com
Website: https://sashuabenay.com.au

We will acknowledge your complaint and aim to respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au
Phone: 1300 363 992