Sashua Benay Client Agreement
Sashua Benay Client Agreement
Terms & Conditions
Coaching, Mentoring, Speaker Coaching, Retreats and Related Services
Thank you for choosing to work with Sashua Benay.
These Terms & Conditions are designed to create clarity around our professional relationship and set out our respective rights, responsibilities and expectations. Having clear agreements allows us to focus on what matters most—your growth, development and meaningful results.
At the heart of my work is a genuine commitment to helping people lead with greater confidence, purpose, presence and self-trust. Coaching is a collaborative partnership, and the greatest outcomes are achieved when we both bring honesty, commitment and mutual respect to the process.
These Terms & Conditions apply to all coaching, mentoring, consulting, speaker coaching, leadership development, memberships, retreats, workshops, masterclasses, online programs and related services provided by Sashua Benay, unless otherwise agreed in writing.
By accepting a proposal, registering for a program, making payment, or participating in any of the Services, you acknowledge that you have read, understood and agree to these Terms & Conditions.
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1. The Parties
This Agreement is entered into between:
Sashua Benay
ABN 39 203 153 033
155 Burnt Store Road
Lardner VIC 3821
Australia(“Sashua Benay”, “we”, “us” or “our”)
and
The client identified on the relevant Proposal, Confirmation Email, Invoice, Registration Form or Payment Receipt
(“Client”, “you” or “your”).
2. Definitions
For the purposes of this Agreement:
Agreement means these Terms and Conditions together with any Proposal, Confirmation Email, Invoice, Registration Form or Program Outline relating to the Services you have purchased.
Services means any coaching, mentoring, consulting, speaker coaching, leadership development, retreats, workshops, events, memberships, online programs, digital resources, masterclasses or other professional services provided by Sashua Benay.
Program Information means the webpage, proposal, brochure, registration page or confirmation email describing the particular Services you have purchased.
Fees means the amount payable for the Services.
Commencement Date means the date your Services begin.
3. Scope of Services
Sashua Benay provides professional coaching and development services designed to support personal, professional and business growth.
Depending on the Services you have selected, these may include:
- One-to-one coaching
- Business mentoring
- Leadership coaching
- Speaker coaching
- Group coaching programs
- Masterclasses and workshops
- Membership communities
- VIP Days and intensives
- Retreats (within Australia and internationally)
- Online learning programs
- Consulting and strategic advisory services
- Any future services offered by Sashua Benay.
The specific inclusions, duration, delivery format and investment for your chosen Services will be outlined in your Program Information.
Unless expressly stated otherwise, this Agreement applies to all Services provided by Sashua Benay.
4. Our Coaching Relationship
Coaching is a collaborative and forward-focused partnership.
My role is to ask meaningful questions, provide insight, challenge thinking, offer strategies and create an environment that supports your growth and decision-making.
While I will bring over twenty years of coaching, leadership and business experience to our work together, you remain responsible for your own decisions, actions and results.
The value you receive from coaching is directly influenced by your willingness to engage openly, participate fully and implement what you learn.
You acknowledge that coaching is not counselling, psychotherapy, psychiatric treatment, legal advice, financial advice or medical treatment, and should not be relied upon as a substitute for professional advice in those areas.
If I believe another professional would better support your needs, I may recommend that you seek appropriate independent advice.
5. Client Responsibilities
To gain the greatest value from our work together, you agree to:
- participate honestly and respectfully throughout the coaching relationship;
- attend sessions prepared and ready to engage;
- communicate openly about your goals, challenges and progress;
- complete agreed actions where reasonably possible;
- advise me if circumstances arise that may affect your participation;
- treat all participants, guest speakers and members of any group program or retreat with courtesy and respect.
You acknowledge that your progress depends on many factors beyond the coaching relationship, including your own commitment, decisions, implementation and external circumstances.
6. Delivery of Services
Services may be delivered in person or online using platforms such as Zoom, Microsoft Teams or other suitable technology.
Where included within your program, support may also be provided through platforms such as Telegram, WhatsApp, Marco Polo, email or other agreed communication channels.
Reasonable access between scheduled sessions is intended to provide guidance and accountability rather than unlimited coaching.
Response times will vary depending on business commitments, travel, weekends and public holidays. While every effort will be made to respond promptly, immediate responses cannot be guaranteed.
From time to time, I may also provide additional resources, templates, recordings, worksheets or bonus material at my discretion. Unless specifically stated, these bonuses do not form part of the contracted Services and may be varied or withdrawn in future programs.
Where circumstances require, I reserve the right to make reasonable changes to the delivery format, scheduling, facilitators or technology used, provided the overall value of the Services is maintained.
7. Fees and Payment
The Fees payable for your chosen Services are set out in your Proposal, Confirmation Email, Registration Page or Invoice.
Unless otherwise stated, all Fees are expressed in Australian Dollars (AUD) and include Australian Goods and Services Tax (GST) where GST is applicable.
Payment may be made via Stripe, direct deposit or any other payment method approved by Sashua Benay.
Where a payment plan has been agreed, you remain responsible for payment of the full program investment regardless of your level of participation, attendance or early withdrawal, except where your rights under Australian Consumer Law apply.
Any third-party transaction fees, international bank charges, currency conversion fees or exchange rate variations charged by your financial institution or payment provider remain your responsibility.
Payment Plans
Where payment by instalments has been approved, each instalment must be paid on the agreed due date.
If a scheduled payment is missed or declined, I may contact you to arrange payment.
If payment remains outstanding, I may, at my sole discretion:
- suspend coaching sessions;
- suspend access to online programs, memberships or resources;
- postpone future appointments; and/or
- withhold further Services until your account is brought up to date.
I understand that genuine and unexpected circumstances can arise.
Where appropriate, I may choose, entirely at my discretion, to make alternative payment arrangements or continue providing Services while payment is being resolved. Any flexibility extended on one occasion does not create an obligation to do so in future and does not waive any rights under this Agreement.
Australian Consumer Law
Nothing in this Agreement excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded.
Where the Australian Consumer Law applies, your statutory rights remain unaffected.
Acceptance
By accepting a proposal, registering for a program, making payment or participating in any Services provided by Sashua Benay, you acknowledge that you have read and agree to these Terms and Conditions.
8. Rescheduling and Missed Sessions
Your coaching appointments are reserved exclusively for you.
If you need to reschedule a session, please provide at least 48 hours’ notice wherever reasonably possible.
Where less than 48 hours’ notice is provided, or a session is missed without notice, the session may be considered forfeited. However, I understand that genuine emergencies and unforeseen circumstances can occur, and I reserve the right to reschedule a session at my sole discretion.
If I need to reschedule a session due to unforeseen circumstances, an alternative time will be offered as soon as reasonably practicable.
9. Cancellations and Refunds
Unless otherwise required under Australian Consumer Law, program fees are non-refundable.
As many of my programs require me to reserve coaching time, group places or retreat spaces specifically for you, refunds are not provided for:
- change of mind;
- scheduling conflicts;
- reduced participation;
- failure to attend sessions or events; or
- deciding not to complete a program after it has commenced.
Where you have entered into a payment plan, you remain responsible for payment of the full agreed investment, regardless of your level of participation, unless otherwise agreed by me in writing or required under Australian Consumer Law.
Nothing in this Agreement limits or excludes any rights you may have under the Australian Consumer Law.
10. Retreat Terms
The following additional terms apply whenever you register for a retreat conducted by Sashua Benay, whether within Australia or internationally.
Bookings
Your place is confirmed once your deposit or full payment has been received.
Retreat inclusions, accommodation details, meals, activities and any exclusions will be outlined in the retreat information provided at the time of booking.
Transfers
If you are unable to attend a retreat, you may request to transfer your booking to another person, subject to my prior written approval and any supplier requirements.
Credits
Where exceptional circumstances such as serious illness, injury or other significant events prevent your attendance, I may, entirely at my discretion, offer a credit towards a future retreat. Any credit offered is a gesture of goodwill and does not create an ongoing entitlement.
Travel Insurance
Travel insurance is compulsory for international retreats and strongly recommended for retreats held within Australia.
You are responsible for arranging your own insurance to cover cancellation, illness, medical expenses, travel delays, lost luggage and other unforeseen events.
Health and Participation
You agree to advise me of any medical conditions, injuries, allergies, dietary requirements or other circumstances that may reasonably affect your participation.
You remain responsible for deciding whether each activity is appropriate for you and agree to participate at your own discretion.
Respectful Conduct
Retreats are intended to provide a safe, supportive and respectful environment for all participants.
If your behaviour is disruptive, abusive, discriminatory, threatening or places the wellbeing of others at risk, I reserve the right to ask you to leave the retreat without refund.
11. Intellectual Property
All coaching frameworks, presentations, written materials, recordings, exercises, worksheets, resources, videos, methodologies, models, templates and other content provided during the Services remain the intellectual property of Sashua Benay unless otherwise stated.
Upon full payment of your Fees, you are granted a personal, non-exclusive, non-transferable licence to use these materials for your own personal or internal business development.
You must not, without prior written permission:
- copy or reproduce substantial portions of the materials;
- distribute, publish or sell the materials;
- use the materials to train, coach or mentor others commercially;
- incorporate the materials into your own programs or products;
- upload substantial portions of the materials into artificial intelligence platforms for the purpose of reproducing, replicating or commercialising the content.
Nothing in this Agreement transfers ownership of any intellectual property to you.
12. Confidentiality
Confidentiality is an important part of our coaching relationship.
Both parties agree to keep confidential any personal, commercial or sensitive information shared during the course of the Services unless disclosure is:
- authorised by the other party;
- required by law;
- required by a court or government authority;
- reasonably necessary to prevent a serious risk of harm to yourself or another person; or
- reasonably required for professional advice from accountants, insurers or legal advisers who are themselves bound by confidentiality obligations.
This obligation continues after our coaching relationship has ended.
13. Privacy
Your privacy is important.
Personal information collected during our work together will be handled in accordance with applicable Australian privacy laws and my Privacy Policy.
Your information will only be used for purposes reasonably connected with providing the Services, communicating with you and meeting legal or business obligations.
14. Technology and Recordings
Some coaching sessions, workshops or masterclasses may be recorded for educational purposes or to provide you with access to the session after it concludes.
Where recordings are provided, they are for your personal use only and must not be copied, shared, distributed or publicly reproduced without my written permission.
From time to time, I may use reputable technology platforms, including AI-assisted tools, to assist with administration, note preparation or resource creation. Any personal information will be handled responsibly and only for purposes connected with delivering the Services.
While reasonable care is taken, I cannot guarantee uninterrupted access to online platforms and will not be responsible for delays or interruptions caused by third-party technology providers beyond my reasonable control.
15. Disclaimer
Coaching is a collaborative process designed to support personal and professional growth.
While I will provide guidance, insight, support and practical strategies based on my professional experience, you remain solely responsible for your own decisions, actions and outcomes.
I do not guarantee any particular business, financial, personal or professional results.
The Services are not intended to replace medical, psychological, psychiatric, legal, financial or accounting advice. You should seek advice from an appropriately qualified professional where required.
16. Limitation of Liability
To the maximum extent permitted by law, my liability arising out of or in connection with the Services is limited to the resupply of the Services or, where appropriate, the amount paid by you for those Services.
Nothing in this Agreement excludes or limits any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
17. Force Majeure
Neither party will be liable for any delay or failure to perform their obligations where that delay or failure arises from circumstances beyond their reasonable control.
This includes, but is not limited to, natural disasters, severe weather events, pandemics, government restrictions, acts of terrorism, industrial action, failure of telecommunications or internet services, illness, accidents or other unforeseen events.
Where reasonably possible, the affected Services will be rescheduled.
18. Dispute Resolution
If a disagreement arises, both parties agree to first make genuine efforts to resolve the matter through respectful discussion.
If the matter cannot be resolved, the parties agree to participate in mediation before commencing legal proceedings, except where urgent legal action is reasonably required.
19. General Provisions
This Agreement is governed by the laws of Victoria, Australia.
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, representations or understandings relating to the Services.
No waiver of any provision under this Agreement will be effective unless made in writing.
I may update these Terms and Conditions Client Agreement from time to time. Updated versions will apply to future purchases and programs unless otherwise agreed in writing.
Thank You
Thank you for choosing to work with me.
It is a privilege to be part of your journey, and I look forward to supporting you with honesty, respect, encouragement and genuine commitment as you continue to grow, lead and create meaningful impact.